Rich Queen Responsible Gaming – Keep Your Play Fun and Safe
At Rich Queen, we believe that gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to Filipino players who want to stay in control of their gaming habits and play responsibly.
Rich Queen is committed to promoting safe, fair, and responsible entertainment for all players across the Philippines.
Tools That Keep You in Control
Rich Queen provides practical tools so every Filipino player can set boundaries, take breaks, and enjoy gaming without worry. These features are available directly from your account settings at any time.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your Rich Queen account to make sure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you full control over how much Philippine pesos you put into your account at any given time. Lowering your limit is always instant, while raising it requires a short waiting period to protect you from impulsive decisions. We strongly encourage all players to set a deposit limit when they first register.
Session Time Reminders
Rich Queen lets you set session time reminders so you receive a notification after playing for a set number of minutes or hours. These gentle alerts help you stay aware of how long you have been on the platform, making it easier to take regular breaks and maintain a healthy balance between gaming and daily life. Time can pass quickly when you are enjoying bingo or other games, and these reminders are designed to keep you grounded. You can customise the reminder interval to suit your own schedule and preferences. Taking regular breaks is one of the simplest and most effective responsible gaming habits you can build.
Self-Exclusion
If you feel that you need a longer break from gaming, Rich Queen offers a self-exclusion option that temporarily or permanently restricts access to your account. You can choose a self-exclusion period ranging from a few weeks to several months, or request a permanent closure if you feel that is the right decision for you. During a self-exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. Our support team can help you activate self-exclusion at any time, and the process is straightforward and confidential. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected.
Reality Checks
Reality check notifications appear on your screen at regular intervals to show you a summary of how long you have been playing and how much you have wagered during your current session. These pop-ups are a quick and effective way to stay informed about your activity without interrupting your enjoyment too much. You can choose how frequently these checks appear — every 30 minutes, every hour, or at another interval that works for you. Seeing your session data in real time helps you make informed decisions about whether to continue playing or take a break. Reality checks are one of the most transparent responsible gaming tools we offer to Filipino players.
Loss Limits
Setting a loss limit means that once your net losses reach a certain amount within a defined period, you will be prevented from placing further bets until the limit resets. This tool is particularly useful for players who want to protect themselves from chasing losses, which is one of the most common patterns associated with problem gambling. You can set a daily, weekly, or monthly loss limit in Philippine pesos directly from your account dashboard. Like deposit limits, loss limits can be lowered instantly but require a cooling-off period before they can be raised. We recommend reviewing your loss limit regularly to make sure it still reflects your current financial situation and comfort level.
24/7 Player Support
Our dedicated support team is available around the clock to assist any Filipino player who has questions or concerns about their gaming behaviour. Whether you want help setting up a limit, need guidance on self-exclusion, or simply want to talk through your options, our team is ready to listen and assist without judgement. You can reach us through the live chat feature on the platform at any time of day or night. We treat all responsible gaming enquiries with the highest level of confidentiality and care. Your wellbeing is our priority, and we are always here to help you make the choices that are right for you.
Recognising the Warning Signs
Gaming is meant to be fun and entertaining. If any of the following signs feel familiar, it may be time to take a step back and seek support.
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Spending more than you can afford
If you find yourself depositing money that was meant for rent, food, bills, or other essential expenses, this is a serious warning sign that your gaming may be causing financial harm. Responsible gaming means only ever playing with money you can genuinely afford to lose, and never treating gaming as a way to earn income or solve financial problems.
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Chasing losses
Chasing losses — continuing to play in an attempt to win back money you have already lost — is one of the clearest indicators of problematic gambling behaviour. It often leads to larger losses and increased frustration. If you notice this pattern in yourself, activating a loss limit or taking a break through self-exclusion can help you regain perspective and protect your finances.
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Losing track of time
Spending far longer on the platform than you intended, or regularly missing meals, sleep, or social commitments because of gaming, suggests that gaming may be taking up too much space in your daily life. Session time reminders and reality checks are specifically designed to help you stay aware of how long you have been playing so you can make conscious decisions about when to stop.
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Feeling anxious or irritable when not playing
If you feel restless, anxious, or irritable when you are not able to access the platform, or if gaming has become your primary way of coping with stress or negative emotions, these feelings may indicate a dependency that goes beyond casual entertainment. Speaking with a professional counsellor or contacting a support organisation can provide the guidance and perspective you need to address these feelings in a healthy way.
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Hiding your gaming from family or friends
Feeling the need to conceal how much time or money you are spending on gaming from the people close to you is a strong signal that something may be wrong. Healthy gaming is something you can be open about, and secrecy often indicates that you already know your habits have gone beyond what feels comfortable or acceptable. Reaching out to someone you trust, or contacting our support team, is always a positive first step.
Where to Get Help in the Philippines
You are never alone. If you or someone you know needs support with gambling-related concerns, the following resources are available to Filipino players.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) in the Philippines operates a 24-hour crisis hotline that provides free, confidential mental health support to anyone who needs it. If gambling-related stress, anxiety, or depression is affecting your daily life, trained counsellors are available to listen and guide you toward the right resources. The NCMH hotline is accessible from anywhere in the Philippines and is completely free to call. Reaching out is a sign of strength, not weakness, and the counsellors are experienced in helping people navigate a wide range of personal challenges. You can also visit the NCMH website for additional information about mental health services available across the country.
Talk to Someone You Trust
Sometimes the most important step is simply opening up to a family member, close friend, or community leader about what you are going through. Sharing your concerns with someone you trust can relieve the pressure of carrying the burden alone and often leads to practical support and encouragement. Many Filipino families are deeply supportive when a loved one reaches out honestly, and community ties in the Philippines are a genuine source of strength and resilience. If you are not ready to speak to someone in your personal life, our Rich Queen support team is available 24/7 and will treat your concerns with complete confidentiality. You can also visit our FAQ page for quick answers to common questions about account management and responsible gaming tools.
Need Help or Want to Set a Limit?
Our support team is ready to help you set up any responsible gaming tool on your account. You can also visit our FAQ for quick guidance, or log in to manage your limits directly from your account dashboard.