Rich Queen Privacy Policy – How Your Personal Data Is Handled
At Rich Queen, your privacy matters. This page explains exactly what personal information we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Reading this policy helps you stay informed and in control of your account.
Last updated: 2025. This policy applies to all players accessing Rich Queen from the Philippines.
What We Collect and Why
1. Information We Collect From You
When you register an account with Rich Queen, we collect personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID to verify your identity in accordance with Philippine regulations. During the course of your activity on the platform, we also collect transactional data such as deposit amounts, withdrawal requests, game history, and payment method details including GCash, Maya, and other local PHP payment channels you choose to use. We automatically gather technical information from your device when you access the platform, including your IP address, device type, operating system version, browser type, and session timestamps, which help us maintain platform security and improve your mobile experience. If you contact our support team, we retain records of those communications — including chat logs and email threads — so we can provide consistent and accurate assistance. We may also collect information about how you navigate the platform, such as which pages you visit and how long you spend on each section, to help us understand what Filipino players find most useful and to improve our content accordingly.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your Rich Queen account, process your deposits and withdrawals in Philippine pesos, verify your identity, and ensure that only eligible players access the platform. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy — and, where you have opted in, to inform you about relevant promotions available on the Promotions page. Your gameplay and transaction data helps us detect and prevent fraudulent activity, money laundering, and other forms of abuse that could harm the integrity of the platform and the experience of legitimate Filipino players. We analyse aggregated, anonymised usage data to improve platform performance, identify popular game categories, and develop new features that better serve the needs of our players across the Philippines. Rich Queen does not use your personal data to make automated decisions that produce significant legal effects on you without human review, and we do not build profiles for the purpose of selling advertising to third parties.
3. Who We Share Your Data With
Rich Queen does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data belongs to you, and we treat it with the respect it deserves. We do share limited data with trusted service providers who help us operate the platform, including payment processors that handle PHP transactions, identity verification partners, cloud hosting providers, and customer support tools — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal request, court order, or when disclosure is necessary to prevent fraud or protect the safety of our players. If Rich Queen undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other players on the platform, and your account details, payment history, and personal information remain strictly confidential at all times.
4. Data Storage and Security
All personal data collected by Rich Queen is stored on secure servers using industry-standard encryption protocols, and access to this data is restricted to authorised personnel who require it to perform their job functions. We implement technical and organisational security measures including SSL/TLS encryption for all data transmitted between your device and our platform, two-factor authentication options for account access, and regular security audits to identify and address potential vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords and to keep their login credentials confidential. Your personal data is retained for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — after which it is securely deleted or anonymised. If you believe your account has been compromised or you notice any suspicious activity, please contact our support team immediately so we can take prompt action to protect your information.
5. Your Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data that Rich Queen holds about you, and we are committed to honouring those rights promptly and transparently. You have the right to access a copy of the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You may also object to certain types of processing — such as receiving promotional communications — and withdraw any consent you have previously given, without this affecting the lawfulness of processing that took place before your withdrawal. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable Philippine law. Rich Queen will never penalise you for exercising your data rights, and your ability to use the platform will not be affected by a request to access or correct your personal information.
6. Cookies and Tracking Technologies
Rich Queen uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly across sessions on both mobile and desktop browsers. We also use analytics cookies to understand how players interact with different sections of the platform, which helps us prioritise improvements and deliver a smoother experience for Filipino users. You can control cookie settings through your browser preferences, and most modern browsers allow you to block or delete cookies — however, disabling certain cookies may affect the functionality of your account and some platform features may not work as expected. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. By continuing to use Rich Queen after being informed of our cookie practices, you acknowledge and accept the use of cookies as described in this policy.
7. Updates to This Privacy Policy
Rich Queen may update this privacy policy from time to time to reflect changes in our data practices, new platform features, or updates to Philippine data protection law, and the revised version will always be published on this page with an updated effective date. When we make material changes that significantly affect how your data is used, we will notify you through the platform or via the contact details associated with your account before the changes take effect. We encourage you to review this page periodically so you remain informed about how your personal information is being handled. Your continued use of the Rich Queen platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you have any questions about this privacy policy or how your data is processed, please reach out to our support team — we are available 24 hours a day, seven days a week, to assist Filipino players with any privacy-related concerns.
Questions About Your Data?
If you have any concerns about how Rich Queen handles your personal information, or if you would like to exercise your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, review our Terms and Conditions, or head straight to your account.